FAQ
Shipping:
Vikingenes makes every effort to process orders as fast as possible.
Shipping time frames depend on the item & destination country.
- What is the process time?
Once your payment is verified we will process and ship your order.
*Orders for watches, card holders, apparel & necklaces, will be shipped within 1-3
business days. Please note that engraved products sometimes need an extra 1
business day for processing, after which they will be shipped.
*Orders for rings, arm rings & axes take longer to craft. For a detailed overview of
process & shipping time please take a look at the item’s product page.
- What is the delivery time?
Once your order is ready, the delivery time is:
USA: 3-5 business days via USPS - First Class Mail.
Canada: 2-4 weeks.
Australia & New Zealand: 2-5 weeks.
Europe: 2-4 weeks.
International packages move to an export facility in the USA before being forwarded
to the country of destination. Export facilities are the transfer location, which means
the next stop will be to your country. Once your package reaches the country of
destination, it will be handed over to your local post services to deliver it to your
address or to be waiting for you in a pickup center.
- Will I receive a tracking number for my order?
Sure, once your order is shipped, you will receive an email with your tracking
number that you can follow within 24 hrs.
- Duties/Taxes/Vat
Unfortunately duties and taxes are not included in the price. Please be aware that extra costs
(customs and taxes) may be charged in your country.
Duties/Taxes/VAT for international orders are outside our control and are paid by the
buyer if incurred in the destination country.
Thank you for understanding.
Warranty Policy – Our Commitment to Quality
At Vikingenes, every product is a reflection of our commitment to craftsmanship. From the
choice of materials to the intricate design details, our focus remains on delivering exceptional
quality to our valued customers. Before any Vikingenes product reaches you, it has been
strictly tested to meet the highest standards of quality and workmanship.
Warranty Duration: From the delivery day, each Vikingenes product comes with a limited
warranty, assuring you of its durability and excellence.
* Watches- One year warranty.
* Jewelry- 6 months warranty
Warranty Scope: Our warranty covers defects in material and craftsmanship under normal
use. To ensure the longevity of your items:
* Always follow our care and operating instructions.
* Understand that the warranty does not extend to damages caused by abnormal usage,
accidental drops, or general wear and tear.
* Please note, the life of the battery is not covered under this warranty. However, the design of
our watches ensures that battery replacement is a straightforward task you can easily
manage at home.
Limitations:
Vikingenes shall not be liable for any indirect losses or damages related to the
product use. This warranty policy strictly covers the physical aspects of the watch itself.
Your trust in our brand means everything to us. We are confident in the quality of our
products, and we are here to support you throughout your journey with Vikingenes. If you
have any questions or concerns about your purchase, please don’t hesitate to reach out.
Your satisfaction is our utmost priority.
Cancellations/ Changes
- What if I changed my mind and I want to cancel my order/ make changes?
Request a cancellation or changes: within 1 hour of purchase via email: info@vikingenes.com
We have a very quick turnaround time. Because we receive a high volume of orders daily,
once your order is confirmed we will start processing it right away. Please contact us via email as
soon as possible since once the order was engraved, picked up by the carrier or shipped, we are
unable to make any changes in your order (including address changes, etc.).
Returns and exchanges
- What if I want to return or exchange the item I received?
Your Satisfaction is Our Priority. At Vikingenes, we pour our heart and soul into
ensuring each product meets the highest quality standards & we are passionate
about providing our customers with premium quality products that they'll adore.
However, if for any reason you don't find yourself completely satisfied with your
purchase, please know that we're here to help. Whether it's a change of heart or
an unexpected issue, we offer a straightforward return and exchange policy:
* Please ensure all items are returned in their pristine, original condition and in
their original packaging.
* While we'd love to take care of everything, kindly note that customers will bear
the cost for return postage.
* Any shipping fees initially charged are non-refundable.
- When your return reaches us, you have options:
* Refund: We can promptly process a refund for the total amount of your purchase.
(minus shipping fees initially charged)
* Direct Exchange: If you have another product in mind, we can arrange a direct
exchange, making sure you get just what you want.
* Store Credit: Alternatively, we can provide you with store credit in the value of
your order, giving you the freedom to choose your next perfect item.
We take special care in crafting personalized items for our cherished customers.
Due to the bespoke nature of engraved products, all sales of such items are final.
We kindly ask for your understanding that we cannot accept returns or
exchanges for personalized or engraved items.